Date drafted: 05.11.2019
OÜ Antegenes (Business ID: 14489312), address Sõbra 56, 51013, Tartu, Estonia (hereinafter “Antegenes”) is the online service (www.antegenes.com) manager and owner, where products and services are sold to private persons (hereinafter “Customer”).
1. Antegenes Complies With Business-To-Consumer Legislation
The Customer shall be responsible for exercising great caution and consideration when using Antegenes services.
Placing an order requires the creation of a Customer profile. When placing an order, the Customer shall:
a) Fill in “Billing details”: their first and last name, address and other information.
b) Choose a parcel machine for receiving the shipment.
c) Choose a bank-link or credit card for the payment via Maksekeskus.
d) Give their consent to Antegenes to register their personal data in the Antegenes customer register.
The Antegenes Customer register and Customer personal details are heavily protected and confidential. No information shall be forwarded. The Customer is always entitled to request deletion of their personal data from the Customer register.
Antegenes stores Customer’s personal data essentially as long as the supplier’s and/or partner’s relationship is in force. Antegenes is obligated to retain information in the Customer register and Customer profile for no less than three months from the date an order is placed. Antegenes reserves the right to delete information saved in the Customer profile after that period. However, Customer’s personal data will be subject to continued storage, regardless of consent, to the extent and during the period of time that Antegenesis legally required to comply with the storage obligation, for example in accordance with the Accounting Act.
Products are ordered online at www.antegenes.com. A binding contract of sale shall enter into effect when Antegenes has sent an order confirmation by email. All orders shall be confirmed by email, which specifies the order price and products ordered. When placing an order, the Customer must provide an email address in order to receive an order confirmation.
Once the Customer has received the sampling kit, the Customer is obligated to follow the DNA-sampling instructions provided and send the sample return package within one (1) month for analysis.
The estimated time of delivery after placing an order is approximately two week.
The products and their postage shall be paid in connection with the order either by online bank or with a debit or credit card via Maksekeskus.
The Customer reserves the right to return unused products within fourteen (14) days of receiving the product(s), not including the date of receipt. The product being returned and sampling kit must be in the same condition as it was upon receipt. The purchase price shall be returned to the Customer within fourteen (14) days of Antegenes receiving the returned product.
A product shall be deemed used if the Customer has opened the sampling kit. In such cases, the product is no longer eligible for return.
The Customer shall send a return notification by email to firstname.lastname@example.org in order to receive additional instructions.
7. Damages During Shipment
Despite proper, careful packaging, products shipped by post may still be damaged. If a shipment is damaged on route and the ordered product is also damaged, the Customer must contact Antegenes customer service at email@example.com to make arrangements for the shipment of a new product.
8. Customer Responsibilities
The Customer is responsible for ensuring that the return package is properly sealed and the cap on the sampling tube is tightly closed. Antegenes shall not be held liable for any damages caused by Customer misuse.
If the product sent to the Customer has been damaged or there is another defect, the Customer shall immediately report this to Antegenes at firstname.lastname@example.org
Even though the genetic analyses offered by Antegenes are extremely reliable, there is always a risk of error in all laboratory tests. Antegenes is not responsible for the accuracy of the test results.
Antegenes is not liable for any direct or indirect damages caused to the Customer by use of the analysis or its interpretation. Antegenes is not responsible for any medical diagnoses or procedures performed based on the analysis. It is recommended that all treatment procedures be performed in co-operation with the Customer’s own physician.
Antegenes recommends that the Customer carefully review the materials related to the health analysis on its website www.antegenes.com. The Customer should consider possible reactions to the analysis results before ordering an analysis.
11. Force Majeure
Antegenes is not responsible for any problems or delays in delivery caused by circumstances beyond its control, such as acts of war, natural disasters, bans on exports or imports, government decree, general traffic disruptions or other event that essentially hinders or prevents the company from operating normally.
12. Resolution Of Disputes
Estonian law shall be applied in any disputes arising from this relationship between Antegenes and the Customer.
13. Privacy And Data Protection
Antegenes’ Customer information is confidential. Information concerning the Customer’s health status and genetic information is treated as sensitive information. All Customer data is highly protected. Antegenes is obligated to refrain from forwarding Customer information to any other party without the express consent of the Customer.
Cookies may occasionally be transferred to the user’s computer. Cookies can be used to collect data on, for example, what website you came from, which webpages you have used on our website and when, what browser you are using, your screen resolution and operating system, and your computer’s IP address, i.e. the Internet address from which you are sending data and its destination.
The website also uses a cookie for third-party advertising (Google Adwords), which is used to target marketing with a user directory in Google’s advertising networks. The user cannot be identified based on the data linked to the cookie.